Features
What your AI receptionist handles on a call.
A caller asks if you're open Saturday. Another needs a quote. Another needs a call back today. Here's what Frontal Voice does with each of them, and what your team gets afterward.
Answers common questions
Hours, services, policies, directions and the FAQs you write. It answers from the information you approve; when the answer isn't there, it offers to take a message instead of guessing.
Takes appointment requests
It collects the service, the caller's contact details and a preferred day and time, then sends the request to your team to confirm. It never tells a caller they're booked.
Takes the message when someone asks for a person
It takes the caller's name, number and reason, and puts the callback on your follow-up list. Live transfers to your staff are built, but not yet available: we open them after testing them on real calls.
Handles after-hours calls
Set business hours, holidays and a timezone. After hours it can take messages and callback requests for the next business day.
Recognizes returning callers, if you want it to
Turn it on and, once a caller says a name that matches your own earlier calls with that number, it can welcome them back by first name. It never shares appointment details, call summaries or your notes on the call. Callers can ask to be forgotten.
Writes up every answered call
A transcript, a summary, the caller's details and an outcome for each call it answers, plus a secure recording when recording is on. Search, filter and export to CSV.
Flags missed opportunities
Abandoned calls, incomplete requests and overdue callbacks get a flag with a plain reason, and land on your follow-up list.
Shows your team what needs doing
New leads, appointment requests and callbacks appear in your dashboard as they come in, with a follow-up list for anything still open. Email alerts are built, but not yet available.
Not yet available means it's built, but we open it to customers only after we've tested it from start to finish with the real service. Ask us if you need it.