What does an AI receptionist do?
It answers your business calls with a natural voice and tells callers it's an AI. It answers common questions from the information you approve, takes messages and appointment requests, takes callback requests for anyone who needs a person, and gives your team a transcript, summary and outcome for each call it answers.
Will callers know they're talking to an AI?
Yes. The AI disclosure can't be switched off: it's given at the start of every call, with a recording notice when you record calls. You choose the wording. You remain responsible for the disclosure and consent rules where you and your callers are.
Can it book appointments?
It takes appointment requests: the service, the caller's details and a preferred day and time. Your team confirms each one, and the AI never tells a caller they're booked. Direct booking into Google or Outlook calendars is built but not yet available: we open it to customers after testing it with the real calendar services.
Can I keep my business number?
Yes, by forwarding it. Your plan includes a Frontal Voice number. At your phone carrier or phone system, forward your business line to that number: every call, or only unanswered or after-hours calls if your carrier offers those options. Your carrier account stays active and keeps billing you for the line, and some carriers charge for forwarded calls. Whether the caller's own number comes through on a forwarded call depends on your carrier, and texts to your business number aren't forwarded. Moving (porting) a number to us isn't offered.
Do I need to write prompts?
No. You describe your business with plain-language controls, then call your receptionist from your browser before you publish it.
What is a connected AI minute?
Time the AI receptionist spends on a live call. Calls are counted in seconds, and each billing period's total is rounded up to a whole minute once. Browser test calls count. Plan call counts assume about 2 to 3 minutes per call.
What happens if we use more minutes than the plan includes?
Extra minutes are billed at your plan's per-minute rate. You can set a monthly overage budget in Billing; once it's used up, new calls are declined until the next billing period or until you raise it. Unused minutes don't roll over.
Does it work for medical or dental practices?
Not with patient information yet. Handling patient information requires a separate written agreement and our approval, and that isn't available yet. If you run a healthcare practice, talk to us before using Frontal Voice.
How do I get started?
Online sign-up and payment aren't open yet, so our team sets up new customers directly. Email or call us, and we'll go through your calls, help you pick a plan and get your workspace ready. To hear the product first, call Ava, our own AI receptionist.